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Thursday, December 27, 2018

Press release from the issuing company

Melville, N.Y. – Canon U.S.A., Inc., a leader in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal Center of Excellence Certification. One of the most prestigious accreditations in the customer service and support industry, this certification honors customer service call centers that rank in the top ten percent of call centers surveyed.

“This certification signifies Canon’s leadership and commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “To maintain superior performance for ten years straight is, indeed, an exceptional accomplishment.”

To evaluate a call center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. The balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.

“We are honored that BenchmarkPortal recognized us for the tenth year in a row as a leader in providing an outstanding customer service and support experience,” says Leroy Farrell, vice president and general manager, Business Imaging Solutions Group, Engineering Services and Solutions, Canon U.S.A., Inc. “We built our Customer Solutions Center more than a year ago to evolve with the industry’s changing needs and seamlessly provide innovative, end-to-end service solutions. To us, this certification signifies that the center is doing its job, and doing it well for our channel partners and customers.”

The Customer Solutions Center fosters collaboration, with technical support, engineering, and development teams working together within one location to employ cutting-edge technologies that deliver outstanding service and support solutions to Canon channel partners, and in turn customers, across the enterprise, production, large format, image capture, and desktop imaging product lines.

About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center’s performance. https://www.benchmarkportal.com/contact-center-certification/.

About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center indus­try. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.

For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com

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Thursday, December 27, 2018

Press release from the issuing company

An elegant proposal entitled Flora Renaissance

Barcelona – Lecta welcomes 2019 with its new annual calendar featuring distinctive details from the arrival of spring in Sandro Botticelli’s “Primavera”, where the young goddess Flora is seen decorating nature with flowers and plants in her path.

Beyond the beauty and symbolism of the mythological and pagan figures in this famous work of art, Lecta offers a new vision showcasing the abundant, colorful floral and plant world of the Tuscany spring, which Botticelli renders with extraordinary precision and elegance in his monumental painting.

Flora’s headdress. The folds in her tunic. The grass in the meadow. The fruit trees of the forest are among the 12 attractive, original selections enhanced by the quality of the GardaPat 13 KIARA paper on which the calendar is printed.

With this Italian Renaissance masterpiece, Lecta completes the trilogy of calendars devoted to reproducing great works of art on its premium paper for the publishing industry.

For more information, please visit www.lecta.com.

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Friday, December 21, 2018

Press release from the issuing company

Family business completes transition from ownership with sale of business to GSB Digital

Long Island City, N.Y. – GSB Digital, a trusted print and litigation support service provider located in the New York City area, announced today that they have acquired selected assets of Aldine Printing, Inc. and will assume the manufacturing for the customers of Aldine, a luxury specialty printing company also located in the New York City area. This purchase supports GSB Digital’s vision towards a complete print solution approach by bringing together the craftsmanship of traditional print methods with their innovative digital printing counterparts.

GSB Digital’s President, Stephan Steiner, and Aldine’s CEO, Greg Zuniss have a long-standing business relationship. Collaborating frequently, the two share a common pride and perseverance of running a family business and creating a quality product. The Zuniss family looked to GSB Digital to achieve a graceful exit from ownership, and pave the way for retirement of Alan Zuniss, who founded the business over 35 years ago, knowing that GSB will be able to maintain a sustainable and profitable manufacturing processes long-term. Greg specifically wanted to target another print provider who would ensure their employees would retain their position and that their customers would continue to receive uninterrupted quality service.

“With many significant synergies between us, the addition of Aldine’s capabilities and staff will lead GSB Digital to become a larger and stronger organization” noted Stephan Steiner. “GSB Digital is already a place where innovation and craftsmanship coexist. Our acquisition of Aldine’s assets and their traditional print and finishing processes only solidifies our mission to aid in our client’s success while providing a range of complementary and extended print services.”

Effective immediately, the Aldine business will work under the name GSB Digital as a new division. The operation will relocate from lower Manhattan and join the GSB Digital facility in Long Island City over the next few weeks.

“This is a great example of a leading company such as GSB Digital focusing on valuable customer relationships and exceptional market presence as the drivers of growth,” said John Hyde, Esq, Director, Graphic Arts Advisors, LLC, who advised Aldine on the M&A transaction.

“Aldine has always had a strong reputation for craftsmanship, producing some of the finest printed material in the New York City marketplace. Customers expect this level of quality and nothing less. This will not change. Even though we are now part of GSB Digital, we will communicate to the customer base that they will have the same people and processes producing the same quality product as they did before” remarked Greg Zuniss.

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Friday, December 21, 2018

Press release from the issuing company

Printing solutions provider manroland Goss web systems Group (MGWS) and GWS Printing Systems (GWS) of the Netherlands announce the signing of a Share Purchase Agreement covering MGWS’s acquisition of the Dutch specialist in used web offset equipment.

The transaction has been completed today. Current owners Eric van Kessel and Walter Donkers will continue as managers of the business. With the acquisition of GWS and DOVAK, MGWS is making a next important step in the development of its strategy to be the most advanced solution provider to the web offset printing industry. MGWS and GWS have already closely cooperated in the field of used equipment, heatset press service and within the MARKET-X e-commerce platform launched by MGWS last year.

Alexander Wassermann, CEO of manroland Goss, emphasizes: ” The acquisition of GWS and DOVAK by MGWS is a logical consequence of the many years of cooperation between the companies and the numerous project successes celebrated between the companies. Teaming our forces and solutions will result in an even broader portfolio to the printing industry worldwide. We expect the used equipment market and related services to grow within the next years, so adding GWS gives us the chance to become an even stronger and broader supplier in this business area.”

Walter Donkers and Eric van Kessel, current owners of GWS and DOVAK, add: “The graphic industry is facing constant change and it is obvious that suppliers seek to cooperate. Being part of the manroland Goss Group will allow us to develop and accelerate our growth plan for the business, increase market presence and support the MGWS business strategy in the new setup. In the area of used web offset equipment and related projects GWS will be given the chance to act as a standalone company in line with the clear MGWS vision to maintain the entrepreneurial approach GWS is known for and at the same time GWS will be able to extend its network and market reach.”

Both parties look forward to leading the GWS business into this new phase and to make use of the synergies and opportunities this acquisition offers to further grow and develop all of our activities related to used equipment and services for the benefit of our customers.

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Surgeons at the Tokuda Hospital, Sofia, replaced a tumourous rib with a 3D printed implant to save the life of a patient. The rib bone was printed using a 3DGence printer.

Filip Turzyński, 3DGence’s Quality Development Manager, said, “Our 3D printers ensure high 3D dimensional accuracy which was crucial in this particular medical procedure. Individually designed rib model allowed for a very accurate implementation of the new element in place of the removed bone.”

“Replacing the missing rib with a 3D printed segment with the same shape, curve, width, and thickness was possible with the use of 3DGence 3D printer.”

The 3D printed rib bone, on the left without the support structure. Image via 3DGence.
The 3D printed rib bone, on the left without the support structure. Image via 3DGence.

A life-saving surgery

The use of 3D printing technology in medicine is well known, whether it be in research or a life-saving surgery. In the latest such application, Ivaylo Josifov, a 35-year-old man, suffering from a rib tumor was treated.

Josifov went for a simple tonsillitis (inflammation of tonsils) scan, but an X-ray of Josifov chest revealed that he had a tumor in one of his rib bones, a congenital disease that could lead to serious health problems.

Replacement surgery was chosen to be the best method of treating the patient. However, for this, the doctors needed a highly-accurate way to fabricate the rib bone. 3D printing was the method of choice.

The surgery was performed by Dr. Tzvetan Minchev. Dr. Minchev is the Chief of Thoracic Surgery Department at the Tokuda Hospital and winner of the Physician of the Year 2017 award, granted by the Bulgarian Physician Association.

On 3D printing the implant, Dr. Minchev said, “This is a new era in thoracic wall reconstruction for patients with tumors that require bone-cartilage structures to be removed. The material used has proven tissue compatibility and the accuracy of reproduction allows for large chest wall resections and their single substitution with individually designed implants.”

Dr. Tzvetan Minchev (left) with Ivaylo Josifov. Image via 3DGence.
Dr. Tzvetan Minchev (left) with Ivaylo Josifov. Image via 3DGence.

3D printing the rib implant 

The Thoracic Surgery Department was helped by 3dbgprint, a Bulgarian 3D printing service bureau, FDA approved polyamide, to 3D print the implant. Georgi Tolev, Sales Representative at 3dbgprint, explained, “When we had the first model ready, we started working on its sturdiness. Each consecutive model was analyzed and improved until we attained the perfect 3D print of the rib.”

To ensure that the 3D printed bone was safe for the implant, it was sterilized with gamma rays and ethylene oxide, a disinfectant widely used in hospitals.

After the success of the surgery, Tokuda’s surgeons plan to carry out another treatment requiring three 3D printed ribs with a sternum also known as breastbone.

Nominations for 3D Printing Awards 2019 are open. Please take a moment to name your choice.

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Featured image shows the 3D printed rib bone. Image via 3DGence.

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